Customer Experience & Transformation

This course helps you use your professional experience in English. You already know how to lead teams, improve customer journeys and transform a business. Now you will learn how to explain these ideas clearly and with confidence in English.

In 45 one-hour lessons, we work with real topics from your career: Customer Experience, leadership, retail and franchising, operations, digital transformation, data and AI.

The focus is on speaking. We use simple, useful sentences that you can repeat and adapt, and we review important language often so it stays with you. The ideas stay sophisticated. The English becomes easier.